After purchasing an item on our website you have the ability to return your order with full refund within 14 days, but only if the item is not damaged or used. We do not refund return costs. After this period the item can not be returned and no money will be refunded. If the item is damaged upon delivery please contact us as soon as possible and we will contact the postal service. You will receive a new item.
During the process of returning, the responsibility of the item is in your care. As soon as we receive your order back, it will be our responsibility again. If you wish to return an item please let us know by contacting us via our contact details: listed on the bottom of this page or on our contact page. Please include the product name, colour and personal details. This also applies to faulty items.
If you would like to exchange an item please contact us and let us know which item you would like in return. We will make sure you receive a new colour or style and will let you know whether or not this will bring extra costs or a refund.
If an item is broken please contact us and we will do our best to repair your item. If this is not possible we will obey by a warranty time of 6 months in which case you will receive a new product. However, if the warranty is expired we can still try to repair your item free of charge.